Customer Help

Website security


To help ensure that your shopping experience is safe and secure, Steel Crazy uses Secure Socket Layer (SSL) technology. This encrypts and protects your data. If SSL is enabled then you will see a green padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.

The SSL is only nessassary for pages where you enter private information.  For example, the Steel Crazy website has only enabled SSL for the checkout page as this is the only time you would enter in personal information.

If you wish to test the SSL with the above link, first you will need to add an item to your shopping cart and then visit the above checkout page. If you click the above link without any items in your shopping cart, the website will automatically re-direct you to the “cart” page to let you know there is nothing in your shopping bag to purchase.  This does not mean the SSL is not working, it is merely the website logic preventing you from reaching the checkout page, as you have no items to checkout.

While making a purchase, you can check to see that you are in secure mode by looking for the green padlock in your browser address bar.  You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with ‘https:’ instead of the normal ‘http:’.


Payment methods



PayPal automatically encrypts your confidential information in transit from your computer to PayPal using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).



Credit Card

We use Rapid 3.0 technology, so when you enter your credit card details onto the steel crazy website, they never actually touch our servers. Its highly trusted and highly secure.  Your credit card information is privately and securely delivered directly to our payment processing gateway by SSL encryption. We do not see or have the ability to store your credit card details, which is why this technology is so trusted and secure.

*All prices are listed in Australian Dollars (AUD)

Privacy policy

All information provided by you is only used to ensure the best possible shopping experience. All information is strictly confidential. Your personal information will not be shared, circulated, nor modified in any way without your previous consent.

If you place an order with us, we request certain personal information. You must provide contact information (such as name, email and address) and payment method.  As described above, if you pay with credit card, we never see your details as they are encrypted and bypass our servers completely to be processed by our secure payment gateway, which is one of the most used and trusted payment gateways in Australia.

We use contact information only for the purposes of billing/tax and to complete your order. If we have trouble processing an order, we will use your contact information. In some cases we may wish to inform you of specials or new artwork to keep you up to date with our developments. All outbound email from Steel Crazy abides by applicable legislation and you may opt out at any time via the unsubscribe link.

We use third-party web beacons (Google Analytics) to help analyse customer behaviour on our website, in an effort to improve the shopping experience for both parties. We reserve the right to modify this privacy policy at any time. Information from our google analytics web tracking does not personally identify you, thus our tracking is merely an observation of website behaviour.

This was last updated on 16 September 2013.

Use of Cookies

Cookies are pieces of information which a website transfers to your computers hard disk for record-keeping purposes. Cookies can make a web site more useful by personalizing information for visitors and by storing information about your preferences on our site. The use of cookies is an industry standard, and many major websites use them to provide useful features for their customers. It is our policy to use cookies only for the following purposes:

  • To identify you
  • To customize our site for you (hold your wishlist if you’re not registered)
  • To help improve navigation

Most browsers are initially set up to accept cookies. If you prefer, you can set your browser to reject cookies. However, you will not be able to take full advantage of our web site if you do so.

We use tracking technology to better understand site traffic patterns and use. However, none of the information collected via tracking technology is personally identifiable information.  A cookie is useful for you as well, because it allows you to return to our website and still see items in your cart or wish list, if you have not signed up for an account with us yet.


Steel Crazy strives, to the fullest extent possible, to provide accurate and updated content on this website. Unfortunately, there may occasionally be price changes, sold out goods and other unintentional errors on our site. Steel Crazy are not liable for these errors or changes and neither Steel Crazy, nor any employee or representative of Steel Crazy will be liable for damages arising from the use of this website or the products sold here.


Steel Crazy uses the highest quality materials possible.  We use a minimum thickness of 4mm steel for our metal fire pits.  While the craftsmanship is high, items are sold as is and we do not accept returns.  All artwork is available for inspection prior to purchase to ensure confidence in your purchase.

If you make a purchase on our website in error and it has not yet been collected by you, please contact us and we will try to arrange a cancellation of your order.


All online purchases are Pickup Only.

At this time, Steel Crazy is unable to process automated deliveries via our website.

In some cases, we may be able to arrange a delivery service on your behalf. You will need to call in advanced, prior to purchasing online, and may be subject to delivery fees.

If you would like more information, please contact us.